🚓 Police & Community Safety
Police play a vital role in keeping our communities safe, responding to emergencies, preventing crime, and supporting victims.
Knowing who to contact, when, and how can make a real difference — especially when something is happening right now.
This page explains how to contact Police, when to call 111 or 105, and why prompt reporting matters.
🚨 Call 111 – Crime in Progress or Immediate Danger
Call 111 immediately if:
- A crime is happening right now
- Someone is in danger or being threatened
- You see suspicious behaviour involving violence, weapons, or forced entry
- A person needs urgent Police assistance
- There is an immediate risk to people or property
If it feels urgent, trust your instinct and call 111.
You are not wasting Police time — fast reporting helps Police respond quickly and safely.
Here is an example of how reporting a crime in progress can work:
Quick reporting leads to swift arrests in Sunnyvale
At about 7.40pm last night Police received a report of a group of people armed with a weapon (not a firearm) entering a shop on View Road.
Detective Senior Sergeant Megan Goldie, Waitematā CIB, says the group has made demands for money before the store worker managed to leave and contact Police.
“The alleged offenders have then taken a number of items before Police quickly arrived and took them into custody.
“Within minutes of the aggravated robbery being reported, three youths were located and arrested, which is a great result.
She says anyone who witnesses suspicious or unlawful behaviour should call 111 as soon as possible.
“We’re committed to holding those who choose to commit these crimes to account, and will use every avenue available to us to do just that.”
Three youths, aged between 11-15, have been referred to Youth Aid Services.
You can also view this release, including any additional images, on the NZ Police app or at: https://www.police.govt.nz/news/release/quick-reporting-leads-swift-arrests-sunnyvale
📞 Call 105 – Non-Urgent Police Matters
Call 105 (or report online) for matters that are not happening right now, such as:
- Theft discovered after the event
- Property damage or vandalism
- Lost or found property
- Suspicious activity that has already finished
- Historical incidents
105 is available 24/7 and helps Police track patterns and prevent future crime.
💻 Report Online (Non-Urgent)
For non-urgent matters, you can also report incidents online:
- Submit reports at a time that suits you
- Upload information or supporting details
- Receive a reference number for follow-up
🚔 Why Reporting Quickly Matters
Prompt reporting helps Police:
- Locate offenders quickly
- Prevent further harm
- Gather accurate information while events are fresh
- Protect victims, witnesses, and the wider community
Recent incidents show how quick action by witnesses can lead to swift arrests, reducing risk and holding offenders to account.
If you see something happening — call straight away.
🤝 Your Role in Community Safety
Community safety works best when people:
- Stay aware of what’s happening around them
- Report suspicious or unlawful behaviour early
- Look out for neighbours and vulnerable people
- Share verified safety information responsibly
You don’t need proof or certainty — Police will assess the situation.
📱 Helpful Police Resources
- Emergency: 111
- Non-Urgent: 105
- Online reporting: https://www.police.govt.nz/use-105
- Crime prevention advice: https://www.police.govt.nz/advice
- Crime Stoppers: https://crimestoppers-nz.org/
- Neighbourhood Support NZ: https://www.neighbourhoodsupport.co.nz
🔗️NZ Police App
The NZ Police app makes it easier for you to access our services, information and news. The police are committed to providing a stronger presence in the community, as well as ensuring the services and information are available to you, anywhere, any time. The New Zealand Police app is part of that journey, allowing them to share their news and alerts further and extend access to police online services.
For the best experience it is recommended you are running the latest version of the App.
💙 A Final Reminder
One report can make a difference.
One call can prevent harm.
One action can help keep our community safe.
If something doesn’t feel right — speak up and report it.